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Customer Service

The Customer Service Team at APT values their loyal customers and is committed to providing excellent service. We are pleased to announce we have implemented a new Customer Services & Call Desk Management System along with a process that will help us deliver a more interactive support experience.

Support Process - The system is designed to help APT and our customers to more effectively submit, track, resolve, and report on the issues that affect your business, resulting in improved efficiencies and superior service. “Need to know" individuals are automatically informed of crucial matters—when issue status changes, automatic email notification keeps key people at APT and the customer informed “Streamline and speed communications” automatically sends emails to the appropriate person when there is a status change.

“Distribution Lists” set up information distribution lists on a pre-defined or ad-hoc basis.

“Faster personal problem resolution” users can search our knowledge base management area to get immediate answers to questions, user tips and technical notes. Convert solutions and resolved issues directly into knowledge base articles.

Our Customer Support Department is staffed from 8:00 a.m. to 5:00 p.m. Pacific Standard Time Monday through Friday. You may call us during business hours at (818) 557-3035, option 6 for Advertising support, option 7 for Circulation support, or option 8 for Editorial/Prepress support. You may also reach us via e-mail at aptsupport@advpubtech.com or on the web at www.advpubtech.com.

For after-hours emergency support, see our after-hours procedures.

Interactive On-line Technical Support is conducted via LogMeIn. You may log onto a pre-arranged support session at https://secure.logmeinrescue.com/Customer/Code.aspx - Please contact an APT Support representative at (818) 557-3035 for a session number.

To submit technical support issues via the web, go to our website www.advpubtech.com and log into APTsupport with your unique logon and password. If you do not have a logon and password yet or need assistance contact our Technical Support team via email or at (818) 557-3035, option 6 for Advertising support, option 7 for Circulation support, or option 8 for Editorial/Prepress support.

 

 

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APT and its flagship digital management technology solution, Falcon, feature tier-one 24/7 support.

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David Kraai
President
Tel: (818) 557-3035 ext. 103

 

 

 

 

 



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