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Customer Service

The Customer Service Team at APT values their loyal customers and is committed to providing excellent service. We are pleased to announce we have implemented a new Customer Services & Call Desk Management System along with a process that will help us deliver a more interactive support experience.

During business hours, you can contact our product support teams by dialing (818) 557-3035 and selecting from the following options:

  • Option 6 for Advertising - Order Entry, Accounts Receivable, Classified Pagination, PowerPlan Ad Layout, PowerPlan Classified Pagination, Pagination Pro, Contact Management
  • Option 7 for Circulation
  • Option 8 for Editorial/Prepress - Falcon Editorial, Merlin archive, FEO
  • Option 3 for Online - Falcon Online Classifieds (PlaceAds & ShowAds), Content Management System (CMS), Online EZ$ Contests, Online Payment Portal, Salesperson Remote Order Entry (ABA)

During business hours, you can contact our Business Office by dialing (818) 557-3035 and dialing 9 any time during the greeting.

Falcon Training

APT's project management and training courses are designed to guide new customers through system set up, product implementation and the user training. We offer courses that improve productivity by using the system functionality more effectively from the initial project through ongoing upgrades. APT's project leaders and professional service teams are committed to provide superior service to achieve 100% customer satisfaction backed by years of experience.

Falcon Wish List

APT values your input and we want to know what you would like to see in future versions of Falcon Editorial, Falcon Circulation Falcon Online and Falcon Advertising. We invite you to add them to the wish list.



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APT and its flagship digital management technology solution, Falcon, feature tier-one 24/7 support.

Visit Support Site

Request Information
or a Demonstration

For more information please contact:

email: Ken Barber
Tel: (818) 557-3035 ext. 115






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